Free freight shipping applies to North American deliveries only. Your shipment will be delivered to the curb at the end of your driveway or sidewalk. International Shipping is available through International Checkout.
EMFURN has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option or click here: https://emfurn.com/pages/international-checkout. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org.
International shipping is currently available WORLDWIDE from EMFURN. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
Many large or fragile items may be delivered by a White Glove freight carrier to ensure the safest and most convenient delivery. If you would like to use our White Glove Delivery service, please get in touch with our Customer Care Team. They will be happy to arrange this Delivery Service for you.
Please email to: email@example.com and provide your order number and other details you deem necessary. White glove works similarly to truck freight, but a delivery team of at least two people brings your items into your home for you. Please note: Once your order arrives in your area, a representative from the White Glove carrier will call you to arrange a (usually) 4 hour window for delivery.Please note that only our mid-century line of furniture is available for white glove delivery. Other items on this site may not be available for white glove delivery so it would be best to ask our customer service team if something can be arranged on your behalf.
Delivery to: Inside your residence to the room of choice. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us.
Assembly Service: None
Packaging: The product will be left in the original packaging.
Please note: White glove services will be available at an extra charge. Please note: In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.
At EMFURN, we strive hard to ensure total customer satisfaction. Our suppliers store our products in various warehouses across North America and as such different items you purchase may be shipped from different locations. Your items may arrive on different days and with different shipping methods if you are purchasing more than one item.
If your item is in stock you can expect the delivery within 7 days. If the item is in production you can expect the delivery from 4-6 weeks, and if your item has not been produced depending on the size you can expect to receive the item within 6-16 weeks.
Tracking numbers depend on carrier speed and will be emailed to you as soon as it becomes available.
Customer must note, in detail, the condition and any damage (holes, crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc.) to the packaging on the sheet the delivery agent asks you to sign.
Customers are encouraged to open freight items and inspect them thoroughly before signing the delivery release. Delivery must be refused if unacceptable levels of damage are witnessed.
Pictures must be taken to document the damage – notice of refusal must be made within 24hrs. Items signed off in good condition on the delivery slip are not eligible for damage claims.
A customer's agent (family member or friend) may sign for the package if they are at the residence. A signature by a customer's agent at the same address is the same as the customer signing for the package.
Any aid in the form of lifting, assembling, debris removal, or installation are done under the sole volition of the customer.
Any damages incurred by aiding the delivery agent while the delivery, assembly, debris removal, installation, or inspection is being conducted are the responsibility of the customer
Multiple item orders may be delivered at different times, please make note if all items have to be delivered simultaneously.
Customer should not, in any way, attempt to complete a paid service on their own if delivery, assembly, debris removal, installation, or inspection take longer than the allotted time and is rescheduled
Although we estimate a lead time of 8 - 12 weeks on out of stock items, there are instances where lead times can lengthen due to unforeseeable circumstances in the supply chain beyond our control, such as delayed production, delayed departure of shipment, third party shipping delays, warehouse backups, etc.
Emfurn shall not under any circumstances be liable for special, incidental or consequential damages such as, but not limited to, damage to or loss of other property or equipment, loss of profits or revenue, cost of capital, cost of purchased or replacement goods, or related claims.
In the event that you're not completely satisfied with your product, please contact us within 14 days for an exchange or credit of the purchase price less the costs of shipping and handling, unless otherwise noted.
Furthermore, please be aware that a 30% restocking fee does apply on all returns. We will deduct any applicable restocking fees from the total refund amount should you wish to return these items.
All returned products must be in its original condition and packaging, otherwise your return request may be denied or additional charges may apply. Furthermore, we cannot take returns of products that have already been assembled or modified.
Cancelled custom orders before delivery are subject to a 30% restock fee.
Due to the fact that we work with various fireplace and fountain manufacturers, please note that we do not accept customer remorse returns on all fireplace, fountain and related items under any circumstances.
We take every step possible to ensure your orders arrive in the best condition possible. All shipments must be inspected by the customer upon delivery.
Sign-off should not happen if any signs of damage are noticed.
Damage claims or notice of product deficiency must be made within 48 hours of receipt of merchandise.
Damaged goods must be reported to firstname.lastname@example.org within 48 hours to be eligible for an exchange. It is very important to note that if we do not receive notice of any damage on your shipment within 48 hours then we will not be taking any responsibility for the damage, which means no replacement or store credit will be issued.
If freight or small parcel items that require signature are signed off in good condition or not inspected, but signed for and accepted, they are exempt from any damage claims.
Claims are not considered filed unless pictures showing the damage are emailed and received within 48hrs of receiving the product.
If a replacement is available but refused due to any reason then shipping charges (both ways) are deducted from the refund.
If your package appears to be slightly damaged, please make sure you write "Package Damaged" when you sign for delivery. This is very important.
If your package appears to be significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new replacement package. If you refuse the damaged package, please make sure you notify us so that we can expect the return shipment.
If you accept the package and later realize that parts are missing or damaged, please contact us immediately so that we can arrange for replacement parts to be shipped to you free of charge. It is very important that you notify us immediately as we will also be submitting a freight claim (which generally needs to be done within 48 hours of delivery).
If a damage claim is not made within 48 hours, then there will be no return,exchange or refund. If we are unable to provide replacement parts, we will arrange to have your defective shipment picked-up and we will send you a new replacement unit as soon as possible. Please make sure that your returned product is in its original packaging.
If a defect is discovered and confirmed, we will replace the defective part at no cost to the buyer, as long as the buyer contacts us within 48 hours.
In the event that a suitable replacement is not available, a return will be authorized, and after return is completed, a refund will be issued in the form of the original payment method or a company check.
Returns of products due to the different shades of color are subject to the standard return policy. Colors produced on a screen (monitors, laptops, tablets, cell phones, etc.) vary greatly from company to company and product to product. Ambient light, brightness, color settings, and the viewing angle of a display play a major role in color reproduction. Our vendors do their best to supply us proper colors but due these variables, we cannot guarantee the exact color of a product shown in the pictures.
Returns of products due to quality of the material are subject to the standard return policy. Quality (i.e. softness, texture, etc.) of a material is subjective.
Returns of products due to the incorrect dimensions are subject to the standard refund policy if the actual dimensions lie within 5% of the dimensions listed.
Photos are a certain representation of what the product sold by the supplier. Our suppliers do their best to supply the correct photos of the products with as many viewing angles as possible but issues pertaining to missing angle views of the photos or products not matching the exact photos listed are subject to the standard return policy.
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